Privacy Policy Privacy Policy

1. What data do we collect

We collect and process the following categories of personal data.

• Personal information such as your name, e-mail address, phone number, billing address, and shipping address.
• Payment details such as payment method and transaction information. Payments are processed securely by third-party payment providers. We do not store full card details.
• Order history such as purchases, returns, and transaction records.
• Technical data such as IP address, browser type, device information, and website usage data.
• Communication records such as e-mails, messages, and customer service interactions.

2. How do we use your data

We use personal data only for specific and legitimate purposes, including the following.

• To process and fulfil your orders, deliver products, and handle returns.
• To provide customer service and respond to questions or complaints.
• To improve our website, prevent fraud, and enhance user experience.
• To comply with legal obligations, including accounting and tax requirements.
• To send marketing e-mails or offers only if you have given consent. You can unsubscribe at any time.

We process personal data based on one or more legal grounds under the GDPR, such as performance of a contract, compliance with legal obligations, legitimate interests, or your explicit consent.

3. Data security

We take data security seriously and use appropriate technical and organisational measures, including the following.

• SSL encryption for website interactions.
• Secure payment processing through trusted third-party providers.
• Access controls and internal safeguards to reduce the risk of unauthorised access, loss, or misuse.

4. Data sharing

We do not sell or rent your personal information. We share data only when necessary to provide our services or comply with the law, for example with the following parties.

• Payment providers to process payments securely.
• Shipping and logistics partners to deliver your order.
• Service providers that help us operate the webshop and communications, such as e-commerce platform, hosting, e-mail, analytics, and fraud prevention providers.
• Authorities if required by law or to protect legal rights.

5. Cookies and tracking technologies

We use cookies and similar technologies to do the following.

• Improve site performance and user experience.
• Remember your preferences.
• Analyse traffic and website usage.
• Provide relevant content and product suggestions.

You can manage cookies via your browser settings. Where required, we request consent for non-essential cookies through our cookie banner.

6. Your GDPR rights

As a data subject, you have the following rights, subject to the conditions of the GDPR.

• Access to the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Deletion of your data, where applicable.
• Restriction of processing, where applicable.
• Data portability in a structured, commonly used, machine-readable format.
• Objection to processing based on legitimate interests or direct marketing.
• Withdrawal of consent at any time, when processing is based on consent.

To exercise your rights, contact us at info@blyelove.com.

You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

7. Age restriction

Our website and services are intended for users aged 18 and over. We do not knowingly collect personal data from minors.

8. Data retention

We keep personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law, for example for accounting and tax obligations.

9. International transfers

Some of our service providers may process data outside the European Economic Area. Where applicable, we rely on appropriate safeguards under the GDPR, such as standard contractual clauses.

10. Policy updates

We may update this Privacy Policy from time to time. The most recent version will be published on this page with the effective date.

11. Contact information

E-mail: info@blyelove.com
Phone: +31 85 203 3126
WhatsApp: +31 6 26 44 75 96
Address: Schrepel 5D, 1648GC, De Goorn, The Netherlands

1. What data do we collect

We collect and process the following categories of personal data.

• Personal information such as your name, e-mail address, phone number, billing address, and shipping address.
• Payment details such as payment method and transaction information. Payments are processed securely by third-party payment providers. We do not store full card details.
• Order history such as purchases, returns, and transaction records.
• Technical data such as IP address, browser type, device information, and website usage data.
• Communication records such as e-mails, messages, and customer service interactions.

2. How do we use your data

We use personal data only for specific and legitimate purposes, including the following.

• To process and fulfil your orders, deliver products, and handle returns.
• To provide customer service and respond to questions or complaints.
• To improve our website, prevent fraud, and enhance user experience.
• To comply with legal obligations, including accounting and tax requirements.
• To send marketing e-mails or offers only if you have given consent. You can unsubscribe at any time.

We process personal data based on one or more legal grounds under the GDPR, such as performance of a contract, compliance with legal obligations, legitimate interests, or your explicit consent.

3. Data security

We take data security seriously and use appropriate technical and organisational measures, including the following.

• SSL encryption for website interactions.
• Secure payment processing through trusted third-party providers.
• Access controls and internal safeguards to reduce the risk of unauthorised access, loss, or misuse.

4. Data sharing

We do not sell or rent your personal information. We share data only when necessary to provide our services or comply with the law, for example with the following parties.

• Payment providers to process payments securely.
• Shipping and logistics partners to deliver your order.
• Service providers that help us operate the webshop and communications, such as e-commerce platform, hosting, e-mail, analytics, and fraud prevention providers.
• Authorities if required by law or to protect legal rights.

5. Cookies and tracking technologies

We use cookies and similar technologies to do the following.

• Improve site performance and user experience.
• Remember your preferences.
• Analyse traffic and website usage.
• Provide relevant content and product suggestions.

You can manage cookies via your browser settings. Where required, we request consent for non-essential cookies through our cookie banner.

6. Your GDPR rights

As a data subject, you have the following rights, subject to the conditions of the GDPR.

• Access to the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Deletion of your data, where applicable.
• Restriction of processing, where applicable.
• Data portability in a structured, commonly used, machine-readable format.
• Objection to processing based on legitimate interests or direct marketing.
• Withdrawal of consent at any time, when processing is based on consent.

To exercise your rights, contact us at info@blyelove.com.

You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

7. Age restriction

Our website and services are intended for users aged 18 and over. We do not knowingly collect personal data from minors.

8. Data retention

We keep personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law, for example for accounting and tax obligations.

9. International transfers

Some of our service providers may process data outside the European Economic Area. Where applicable, we rely on appropriate safeguards under the GDPR, such as standard contractual clauses.

10. Policy updates

We may update this Privacy Policy from time to time. The most recent version will be published on this page with the effective date.

11. Contact information

E-mail: info@blyelove.com
Phone: +31 85 203 3126
WhatsApp: +31 6 26 44 75 96
Address: Schrepel 5D, 1648GC, De Goorn, The Netherlands