As a consumer, you may withdraw from your purchase within 14 days of the day you receive the product, without giving a reason. After you notify us of your withdrawal, you have another 14 days to return the product, provided it meets the return conditions below.
Returns are accepted only if the product is in its original condition, completely unused, unopened, and in the original packaging.
If you withdraw from the contract, we will refund all payments received from you without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or you have provided evidence that you have returned the goods, whichever occurs first.
After we receive and inspect the returned item and confirm that it meets the return conditions, we will process the refund as quickly as possible. In most cases, this is within 1 to 2 business days after receipt and inspection.
There are legal exceptions to the right of withdrawal. For health protection and hygiene reasons, the right of withdrawal does not apply to items that are not suitable for return once the packaging has been opened or the seal has been broken. This is in line with Dutch law, including Article 6:230p of the Dutch Civil Code.
The following items cannot be returned for hygiene reasons if the packaging has been opened, the seal has been broken, protective packaging has been removed, or the product has been used
Products made to the consumer’s specifications are excluded from the right of withdrawal, in line with Dutch law, including Article 6:230p of the Dutch Civil Code.
Custom made sex dolls, including those with customer selected features such as body type, skin tone, and eye color, are excluded from cancellation and return once production has started. In addition, all sex dolls that are not in stock and can be configured are treated as custom made, even if no options are selected. These dolls are produced to order and therefore fall under the same exclusion.
Please double check your customization before placing your order. We are not responsible for errors in specifications submitted during checkout.
All dolls are carefully inspected before shipment. If you receive a product that is defective or damaged upon arrival, please contact us as soon as possible so we can assist quickly and, where applicable, report transport damage.
Contact: support@blyelove.com
Include: clear photos or videos showing the issue
Reporting issues quickly helps us resolve your case faster and may help with carrier investigations. This does not limit your statutory rights.
Please note minor cosmetic imperfections such as small scratches, light marks, or small wire impressions may occur and are not covered. Damage caused by improper use, incorrect maintenance, or normal wear is not eligible for warranty support.
The cost of returning a product to our webshop is the responsibility of the customer.
Indicative return shipping costs based on parcel size and weight
These amounts are indicative. Actual return costs depend on the carrier, the destination, the parcel size, and the total weight.
If your package cannot be delivered, it may be sent to a pickup point or returned directly to us. If you do not collect the package from the pickup point, if you refuse the package at the door, or if it is returned to us automatically, we may charge the return shipping costs and any additional costs. This also applies if you enter an incorrect shipping address or do not cooperate with delivery.
Blye Group, operating under the trade name BlyeLove
Email: support@blyelove.com
Phone: +31 85 203 3126
WhatsApp: +31 6 26 44 75 96
Address: Schrepel 5D, 1648GC, De Goorn, the Netherlands
As a consumer, you may withdraw from your purchase within 14 days of the day you receive the product, without giving a reason. After you notify us of your withdrawal, you have another 14 days to return the product, provided it meets the return conditions below.
Returns are accepted only if the product is in its original condition, completely unused, unopened, and in the original packaging.
If you withdraw from the contract, we will refund all payments received from you without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or you have provided evidence that you have returned the goods, whichever occurs first.
After we receive and inspect the returned item and confirm that it meets the return conditions, we will process the refund as quickly as possible. In most cases, this is within 1 to 2 business days after receipt and inspection.
There are legal exceptions to the right of withdrawal. For health protection and hygiene reasons, the right of withdrawal does not apply to items that are not suitable for return once the packaging has been opened or the seal has been broken. This is in line with Dutch law, including Article 6:230p of the Dutch Civil Code.
The following items cannot be returned for hygiene reasons if the packaging has been opened, the seal has been broken, protective packaging has been removed, or the product has been used
Products made to the consumer’s specifications are excluded from the right of withdrawal, in line with Dutch law, including Article 6:230p of the Dutch Civil Code.
Custom made sex dolls, including those with customer selected features such as body type, skin tone, and eye color, are excluded from cancellation and return once production has started. In addition, all sex dolls that are not in stock and can be configured are treated as custom made, even if no options are selected. These dolls are produced to order and therefore fall under the same exclusion.
Please double check your customization before placing your order. We are not responsible for errors in specifications submitted during checkout.
All dolls are carefully inspected before shipment. If you receive a product that is defective or damaged upon arrival, please contact us as soon as possible so we can assist quickly and, where applicable, report transport damage.
Contact: support@blyelove.com
Include: clear photos or videos showing the issue
Reporting issues quickly helps us resolve your case faster and may help with carrier investigations. This does not limit your statutory rights.
Please note minor cosmetic imperfections such as small scratches, light marks, or small wire impressions may occur and are not covered. Damage caused by improper use, incorrect maintenance, or normal wear is not eligible for warranty support.
The cost of returning a product to our webshop is the responsibility of the customer.
Indicative return shipping costs based on parcel size and weight
These amounts are indicative. Actual return costs depend on the carrier, the destination, the parcel size, and the total weight.
If your package cannot be delivered, it may be sent to a pickup point or returned directly to us. If you do not collect the package from the pickup point, if you refuse the package at the door, or if it is returned to us automatically, we may charge the return shipping costs and any additional costs. This also applies if you enter an incorrect shipping address or do not cooperate with delivery.
Blye Group, operating under the trade name BlyeLove
Email: support@blyelove.com
Phone: +31 85 203 3126
WhatsApp: +31 6 26 44 75 96
Address: Schrepel 5D, 1648GC, De Goorn, the Netherlands
